Technology Adoption In Hospitality
Investigate the impact of emerging technologies like AI, IOT, and blockchain on operational efficiency and guest experience in the hospitality sector
Keywords:
Artificial Intelligence, Internet of Things (IOT), BlockchainAbstract
As emerging technologies such as Artificial Intelligence, Internet of Things, and Blockchain reshape the industry's operational landscape, it is at the forefront of transformational change. The research examines the impact that these technologies have on operational efficiency as well as the guest experience in the hospitality industry. We explore AI, IoT and Blockchain's diverse applications through a literature review and case studies. Expert interviews and surveys are also conducted. This paper reveals how AI improves interactions with customers, IoT transforms hotel spaces into intelligent environments and blockchain provides data security and transparence. This study addresses the challenges of technology adoption, and offers insights on future implications. It provides a road map for industry stakeholders in order to successfully navigate this tech-driven and dynamic future. The research document is a valuable resource for researchers and industry professionals who are interested in gaining a better understanding of how AI, IoT and Blockchain can transform the hospitality sector.
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