DIVINE EZEAGWUNA. Artificial Intelligence for IT Service Management: Developing a Framework for ROI Optimization Using Service Now and Machine Learning Technologies. Well Testing Journal, [S. l.], v. 34, n. S4, p. 394–419, 2025. Disponível em: https://welltestingjournal.com/index.php/WT/article/view/298. Acesso em: 19 jun. 2026.